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We added a new Patch Management card to the Device Summary page to quickly access Patch Management related information.

Patch Management summary on the Device Summary page.

The RWD Status column is now available from the Column Chooser for device lists. We’ve added a new status for Ransomware Detection. The ability to view Dashboards, Jobs, Filters, and Reports owned by the user was previously only possible from the Delete User confirmation dialog box.

View associated data without deleting a user.

Moving to a full page design has allowed room for fields to be grouped into sections for a more logical workflow. Formerly unavailable fields such as Last password change have also been added.

All user fields were previously only available from an individual user page or via CSV export. View all user fields from the user list.Various quality-of-life improvements have also been implemented. You can now manage users from the Users page in the Setup section of the left-hand navigation menu. Alongside a branded confirmation dialog box for chat requests, end users will see a branded chat window when the session has started, with information about which technician they are chatting with. Chat history is retained, helping you get up to speed quickly if taking over from another technician or reviewing past issues. Chat is also available for use when using standard control screen functionality within Web Remote. Not every incident requires a full remote takeover session right away, so we’ve ensured you can initiate chat standalone, with an option to control the screen during the session. Built-in flexibility to suit your workflows.As with the Web Remote control screen experience, you can initiate Web Remote chat from any modern web browser, and from other locations such as the Autotask ticket insight or via a webhook notification in applications such as Microsoft Teams. A fast and responsive chat experience, right in your browser.Web Remote chat features include the following: Web Remote chat is built from the ground up to provide a seamless experience for technicians to provide effective support.

We’re excited to announce the first iteration of Web Remote chat. Please see below for the highlights, along with the full list of fixes and improvements. The 10.6.0 release is the fourth of our twelve monthly releases planned for 2022. IMPORTANT This is a full platform and Agent release therefore, partners should expect disconnection of the Agent during the update window.

Please check the Status Page for regular updates. Datto RMM 10.6.0 release notes Schedule * Platform